Terrible experience. I've been a sprint customer for FIFTEEN years. I'm listed on the account and pay all the bills and talk to customer service when needed. I go in today to upgrade a phone for my father, this is on a preexisting line due to upgrade and was treated like I was not authorized to complete that transaction. Needed my husband's approval... I have been dealing and buying from sprint MYSELF AUTHORIZED for years. I couldn't believe the arrogance and snark. I walked out and drove to the sprint store off Grape Road and was helped immediately. Bought my dad a new phone. Don't go to this store, I've had nothing but crappy customer service. I'm still irritated. Why they would do that, don't need my effing husband's permission. Unbelievable.
My husband and I switched from AT&T to Sprint and couldn't be happier. Israel Vargas the store manager was beyond helpful in getting us the best deal possible. He also got us a great tablet for no cost because we opened two new lines. Great store, great staff! Definitely happy with our switch and our new service!
Just opened a line on Sprint and so far so good. The customer service was great, a young lady by the name of Jenny Estrada was very helpful. Definitely a great employee.
Staff initially told me I couldn't activate my pixel 2..proved them wrong with a Reddit post showing how to.
This store is consistant in keeping customers extremely pleased. Management and staff are more than willing to do what it takes to ensure that the customer is completely satisfied. I recommend this store to anyone in this area!
Sprint Store is a US Electronics Store based in Elkhart, Indiana. Sprint Store is located at 1416 Cassopolis St C, Elkhart, IN 46514, USA.
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