Loved the lady that checked us in, sorry I didn't get her name. She was happy and very friendly. We had a great night.
There is not much around here within walking distance, everything is at least a 15 drive. But the hotel is in good shape and the breakfast offering standard. It is a good stay for a business trip.
Stayed two nights. My stay was pleasant. The room was fairly clean. The receptionists were not very professional with their side talk when I was checking out. But besides that it was a pleasant stay.
For the elegant vibe they strive to look, there is a lot lacking. I was greeted by a woman beating me through the front door as she blew the smoke away from her face, but dressed well. The room was very clean. The breakfast was subpar. The cooked items looked like children's plastic food toys. The boiled eggs were rubbery and fake. But there was fresh fruit and other good looking items. The pool and hot tub looked good. However when they say it opens at 6am they mean the door is unlocked but the hot tub isn't bubbling or warm. They have an office center I didn't use but looked organized and clean. Comfortable stay, but not classy like they strive to show.
Worst experience ever. J River of guest services I had to call 10 times to get him to answer and answer my simple question. He gave me the wrong info of my bill and I thought I was charged less since I could not stay my entire reservation because of an emergency in my home town. Then I called the next day about it after receiving an email of a different receipt. The weekend staff told me I could be accomaated by Bill on Monday and refunded since I wasn’t properly aware of the cancellation policy. Then at check out I left an item with J River because he said it was okay to leave with him for my sister to pick up. He took down my phone number and my sisters as well. She went Monday and all of a sudden he has no recollection of this and doesn’t know what we’re talking about and he may have saw it around 3pm the day I checked out yet I checked out at 8:55PM. Called the manager Bill on two different occasions about the bill and my item I left for my sister to pick up and he couldn’t have cared less and made me feel like I was delusional and didn’t leave anything with J River and I had to ask him to check cameras before he said that’s what he’ll do. And he did absolutely nothing to work with me on my bill, it’s like customer service is foreign language to these people. Rude, inconsiderate and apparently thieves!
Comfort Suites South is a US Lodging based in Elkhart, Indiana. Comfort Suites South is located at 27838 Co Rd 24, Elkhart, IN 46517, USA.
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