Anna is the best I've ever dealt with at any jewelry store
I has bad experience here ! I won come back here again ! I wait for a month for my ring , than they give me wrong size , than tell me I have to pay 55 again to send it back !
They are very unprofessional. I recently got engaged. Had to get my ring sized twice. Had the ring for 3 days a found out that a diamond had fallen!!! Called the store and the girl laughed at me saying "that sucks". Went to the store the next day to try to fix the problem, and another girl laughed at this. I told them I wanted to return my ring because this is crazy!!! My fiancé at the time only made 1 payment on the ring so the girl told us that we would get a full refund with 10-14 days. It's been 3 weeks now, I just recently called. A girl told me to call customer service (which was a computer) because they could help, but all that did was tell me the balance of my account. I called the store again explaining to them that the number didn't help me at all. I spoke to the MANAGER and I asked her what I had to do to get my check and she said call the number again. Then my fiancé spoke to her and she HUNG UP ON HIM!!!! We weren't even finished talking!!! Very unprofessional people. I won't be doing business with them anymore!!!!
Kay Jewelers is a US Jewelry Store based in Elkhart, Indiana. Kay Jewelers is located at 335 E. County Rd. 6, Ste. A, Elkhart, IN 46514, USA.
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