We purchased a Heartland RV from Tiera. Within the warranty period there were numerous problems. The fireplace front hand fall off, the shade didn't work, problems with the fit of the slides and so on. We had Tiera install a new low profile a/c unit. I asked them for the model and serial numbers so I could fill out the warranty card. They gave the wrong info to me. Had to pay to have some go up, remove cover, and get correct numbers. We picked up RV on a Saturday, service dept was closed. Battery on RV was dead. Another disgruntled customer helped us. Assumed Tiera would have tested A/C. Got to FL, no A/C. Couldn't get it fixed by mobile repair because Heartland was so slow in paying. Couldnt pull out to a dealer because we'd have to stay at a hotel. Got home, took RV back to Tiera. It took 2 months for them to replace A/C. They said warrant required several tests be run. They had to order test equipment from Amazon To do the last test. Also, don't try to call their service dept because they don't answer and don't return messages. Only way to reach them is by email! Their service is terrible, the office people don't care. Their excuse us that they can't find help. I would NEVER again buy from Tiera nor would I buy a Heartland RV.
DO NOT go here ! They are very corrupt. We had our 5th wheel exterior repaired by them our insurance paid for it. By the time we got to AZ it was cracking and almost ready to fall apart. They would not stand behind it. When the repair shop in AZ took it apart to re-fix it the aluminum studs were all bent in our original accident and Tiara did not fix them, just covered it all up. It was a terrible job and this could have fallen off injuring others on the highway. We were out almost $10,000 to have it repaired over.
Prior to purchasing our mobile suite they went above and beyond answering any questions we had. Our salesman ken was great til we met him for three whole minutes during our PDI then he had to leave for lunch and never came back. Once we hooked into the trailer we were on our own. Have been trying to reach Ken or anybody for that matter and no luck just get repeatedly sent to voicemails or no returned calls. So frustrating but I guess there’s no such thing as service after the sale in Elkhart. Had no problem cashing our check that’s for sure. So very disappointed and will never ever recommend Tiara RV.
We are purchasing a RV from Tiara RV Sales and nothing but good things to say about them. Jim S has taken good care of us. Went there to see one as they were the closet place that had one. We ended up loving it and was going to go to Texas to buy it for best price. But they actually beat the price that Texas was willing to do for us and it was a very nice savings for us and didn't have to drive all the way to Texas. So far very happy. We will be picking it up the end of March. I will keep you posted on how it goes. But so far so good. Ask for Jim and he will take good care of you.
Very friendly and knowledgeable staff. Great customer relationship. Very clean units, we are very pleased with the purchase from tiara rv and would highly recommend them for anyone looking to buy a camping unit.
Tiara Rv Sales is a US Car Dealer based in Elkhart, Indiana. Tiara Rv Sales is located at 3260 Cassopolis St, Elkhart, IN 46514, USA.
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