My experience with buying my 2016 Dodge Ram 2500 was great, Jeremy was a good salesman to work with. However I spent over 40k for a truck still under warranty and getting them to fix anything with this truck was awful. The biggest issue is the paint on the rocker panel and fenders is all pealing off and I get no help from them at all. I'm absolutely sick over the fact that I bought a gorgeous truck and after washing it twice the paint started coming off and just keeps getting worse. There reason behind the paint coming off was that the factory running boards were removed. They were not removed by me and the truck was a dealership transfer so I'm still not sure how that is my fault.I have gone to two body shops who accessed that the truck was damaged and painted improperly and that is the reason for the paint pealing. Both took one look and said "Well that is not factory Dodge primer for sure." Still no help from Lochmandy. My 2007 Dodge Ram had less paint missing than this truck that is almost new. To say I'm disappointed would be an understatement. That was the third vehicle my family has purchased from there and it will be the last.
Well let us say don't trust their word, if it is not in writing then they don't care. Quoted me for installation show up the day of and tell me that it will be double the quoted amount. They definitely made a mistake but they didn't care. Service manager said go ahead for that price, than he came back 5 minutes later saying he can't do the installation for that price. Even the lady that had quoted me didn't up hold her word. thought I had found a dealership that was a cut above the rest. I was sorely mistaking. Use them at your own risk.
I was pretty satisfied I guess you can say with my car. I had no credit and never had taken on a payment before so I was pretty excited; I've had the car for only 5 months now. Then I got my 2014 Dodge Dart GT, and let me tell you. I've already invested over a grand into it and possibly more because the transmission is getting ready to go. I bought it with NO OIL and a BAD CLUTCH. I've had to put new tires, brake pads, oil twice, a cool air intake, an alignment, etc. I'm tired of the car and would like something different, OR I WILL GO TO A DIFFERENT COMPANY!
We have bought our last vehicles from this dealer. I had my wife's van in for warranty work and asked about the warranty on my truck. The guy that was helping me was very rude and the shop manager was just as rude. I was told they can't tell me even though they sold me the truck. Instead of helping me I was told not to come back. If that is how they want to do business then I will go down the street for all of my car needs. It's sad that the owner has people like that working there. Oh well shame on them.
I recently bought a 2015 Dudoge Durango. I worked with Jim Gills for the purchase of it. Jim is truly not only a great business man but an honest good, caring person. He made sure to find me a good, reliable car that I could could count on for transporting my family in and one that I could afford. I would definitely come back and have further purchases from Jim. Customer service was through the roof and just an all over friendly environment. I wouldn't go anywhere else now that I have been here. Once again thank you!
Lochmandy Motors is a US Car Dealer based in Elkhart, Indiana. Lochmandy Motors is located at 920 N Nappanee St, Elkhart, IN 46514, USA.
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