Went in November with my 85 year old mother who needed a new car and always buys Toyotas. Almost every aspect of our buying experience was great. Eric the salesperson was so easy to work with. She got a shiny red Certified Pre-owned Corolla and is very happy with her purchase. The only downside was that they they failed to ask us to sign a loan document so we had to drive back for an emergency signing event. Oh well. Still love the car.
Had a torque converter change. They pushed back the deadline for me 4 times on the date it would be finished. It irritated me but they made an exception for me and it was completely covered under this hidden extended warranty they brought to my attention. Great customer service too tho
Have had a 4Runner for 3 years and always service at this dealer. Never has it been done in less than 3 hours. On 10/7 dropped it off at 830. Called at 1130 and was told it would be ready in 20 min. Get there at 130 and it's just went up on lift. I was out right lied to by service advisor. Service department is D- at best. My next visit will determine if my next vehicle purchase(within 6 months) is a Toyota or not.
Terrible service! Had an appointment at 9am, was told it would only be a couple of hours to install a remote start and complete a 10,000 mile service. Arrived approx 12:15 to pick up the vehicle and the maintenance had not even been completed or taken back yet for it. 1pm and the vehicle is still not ready. Time is valuable and you are wasting mine. This should have been completed hours ago. This type of service unacceptable. If this is how they valve their customers I’m not so sure I will continue to be one in the future.
Bought a certified used highlander a few months ago and have had nothing but positive, helpful experiences. From the sales guys to the service guys to the ladies on the phones and in the office. Top notch customer service!
Heart City Toyota is a US Car Dealer based in Elkhart, Indiana. Heart City Toyota is located at 711 N Nappanee St, Elkhart, IN 46514, USA.
Please contact with Heart City Toyota using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Heart City Toyota opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Car Dealer in Elkhart