Hop is a top notch business man! He truly sees the value in each and every customer!
Great people and they preform superb work
I told hop I was embarrassed to have referred my friends to him if this is the level of service they received. To which he replied "you should be" at this point I left. Needless to say they have lost my business as my referral.
Obviously they missed the bed. Not a big deal, I figure they will either do a real detail job in the bed later or just reimburse me some cash, either way is fine.
I have had a Hops do a few cars for me as well as referred more than a few friends to them. Never had an issue with them, they are way overpriced but I believe you get what you pay for. Initially I was a big fan of them but recently that has changed.
Fine. So I leave work early to show Joe the bed and when I get there Joe is out. (Happy birthday btw). So I left and said I would be back the next week when he was in, now I'm getting frustrated. When I take it back a few days later Joe and Hop are outside so I'm thinking great! This should be quick. As soon as I get out of the car I open the back and it's obvious little if anything was done back there. He said he would sweep it out but offered no other resolve.
I guess the joke is on me. They still charged me 300 dollars and I still have a dirty truck bed.
I called the next day and they said I had to bring the tuck in before 4pm and show Joe to prove it wasn't done.
A very good place to go. If you want your vehicle to look new again
First Class. Above and Beyond! !
I apologize to anyone I have referred to this business if you were treated the way I was. They literally charge twice as much for the same job as anyone else in town so I would expect a little compassion when something as big as a dirty truck bed is missed.
The inside of the truck was great and the outside was ok which is why they get two stars. But, for 300 dollars I should have just gone to drive and shine then taken the family out for a nice dinner.
The last time I used them I brought my truck which they charge 300 dollars for, steep right? I think, bigger car more money? Makes sense. Until I get it home and check out the bed. There was still loose dirt and leafs from when I dropped it off. I have a cover and didnt think to check.
**update** after exchanging emails and being told they would NOT reimburse any amount of money, They read a review I had posted on line and agreed to reimburse me 50 dollars.
Hops Quality Detail is a US Point Of Interest based in Elkhart, Indiana. Hops Quality Detail is located at 5020 Verdant St, Elkhart, IN 46516, USA.
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