They do good work fast in and out for big trucks
I believe in shopping local. A few weeks ago I took my tire to Carter Tire to see if they could fix a leak. I was told the tire was "unrepairable" and was only given options for a new replacement. After taking my tire to PTL in South Bend for a second opinion they were able to fix my "unrepairable" tire and it works just as good as new. I guess lying to customers in order to make a buck is how Carter Tire does business. Just be aware.
Horrible customer service. I called for a quote to have my brake pads and rotors changed on my vehicle and after talking with 3 people they claimed I need to speak to a mechanic and have to call back. Seriously how can your service reps not be capable of creating a simple quote? When I stated I won't call back that I'll just go somewhere else they seemed very happy with the lost opportunity. A+ work Carter.
It’s a family run business and they make you feel at home!
My wife and I were driving cross country when I realized I had gotten a gash in the sidewall of my rear tire. As I was hauling a trailer loaded with a car, I found the closest place I could go to repair it. I came across Carter Tire, and immediately upon pulling into their spacious lot, which was large enough for my rig, I was very impressed. It was very clean and organized, and when I inquired about what they could do about my situation, I was met by a great sales rep, whose name I believe was either Kenny or KD. He was able to quickly track down an exact match for the tires I had, was able to order, receive, and make the repairs within the hour. When I mentioned I was driving cross country and had animals in the vehicle they were very accommodating, and even allowed me to keep the vehicle running so I could continue to cool it for the animals while they completed the repair. They had me back on the road within the hour, and everyone there was extremely helpful and had a positive attitude, which was very refreshing from what I had grown accustomed to. If I lived in the area this would be my go to tire shop! Very impressive.
Carter Tire Automotive is a US Car Repair based in Elkhart, Indiana. Carter Tire Automotive is located at 3704 Cassopolis St, Elkhart, IN 46514, USA.
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